Cancellation of CU Fitter™ membership
When you join CU Fitter™ you commit to stay for a one month minimum period on a monthly rolling contract. Cancelling is easy once you understand the terms of your membership agreement.
To help, here's a breakdown of your options and what you need to do next.
If you need to send in any documentation regarding cancellation requests please deliver it in person, send via email to ‘firstname.lastname@example.org’ stating your enquiry, name and membership number (where applicable) and we will be happy to help.
Don't forget, if your cancer recovery programme needs to change or be reviewed, due to changes in your health, please speak to one of our staff members.
Joined in the Last 14 days
If you are within 14 days of starting your membership you have a change of mind and decide you'd like to leave, just let us know and we'll sort everything out for you. We promise no quibbles and no hassle.
To cancel your membership within the first 14 days of starting, just speak to a member of staff, email us at ‘email@example.com’, or call us on 01903 779880.
If you chose to pay monthly, you can let us know you want to cancel by at least one calendar month in advance of the date you wish to finish. It is your responsibility to cancel your PayPal recurring membership subscription, once you have completed and paid your minimum length and notice period.
Example: If you decide you'd like to leave at the end of December, you can let us know at any point as long as it's at least one calendar month from the finish date (e.g. by 1st December).
If your circumstances have changed due to redundancy, financial hardship or sickness and you can provide professional documentation to support this, we'll discuss cancelling your membership.
Made an annual payment
You paid for your membership in one go (annual payment) and are still within your membership period (i.e. 8 months into a 12 month membership), and your circumstances have changed due to redundancy, financial hardship or a deterioration in your health and you can provide professional documentation to support this, we'll discuss cancelling your membership and refunding any pre-paid months (pro rata) you will no longer need use of. This does not apply to sponsored patients.
Sponsored members may give one calendar month’s notice of termination. At the termination of membership date, the sponsorship will automatically transfer to a new member as designated by Cancer United.
How do you cancel?
Just speak to a member of staff, email us at ‘firstname.lastname@example.org’, or call us on 01903 779880.
CU Fitter™ Active Cancer Recovery Membership customer refunds, associated with cancellation and in accordance with the above terms and conditions, will be made within 30 days of the membership termination date. Payment will be made via PayPal or by electronic bank transfer, as determined by the Charity.